iPhone Antenna-Gate
  • JakelstrJakelstr
    Is the iPhone 4's antenna issue a major problem that will effect Apple's image? Or just a load of FUD generated by the media?

    Discuss.
  • Stephen_BryantStephen_Bryant
    I think it's sort of ballooned into something big. I don't think the technical issue itself is the big deal; rather, Apple lying to their customers and for weeks refusing to acknowledge the issue is the problem. Even now, they're saying "No, we don't have a problem, every phone is like that." No, every phone is not like that. What they should have done is say "Ooops, we screwed up, here's how to fix it." I believe their customers (myself among them) wouldn't hold it against them if they had just owned up to it. Now, I'm definitely not going to buy an iPhone 4, and I'll think twice before I purchase my next Apple product. What if I buy a Macbook with a faulty battery, are they just going to tell me "It's not a problem, every battery dies in 30 minutes"?
  • UmangUmang
    All big companies make mistakes. Some have a reputation of messing up every now and then, the others rarely goof up. It bugs me that people don't realize that a good reputation is damaged less by admitting an evident mistake than by denying it altogether.

    I wasn't into FOSS as much then, so I didn't really know about it for a while, but one of the reasons I believe that a distribution like Debian is safe is that important security issues like the then OpenSSLgate aren't kept secret. If there is a vulnerability I don't have to investigate the details and the code to know that it isn't being hidden or denied.

    Sure it took long to fix OpenSSL. But if Apple acknowledges their mistake and if I were a customer, I would appreciate their acknowledging it and working on it.

    EDIT: There's a comic strip about what I'm trying to say.
  • kreitjekreitje
    I agree with Stephen and Umang. It would not have been near the problem had they just said "our bad!". Shortly after this fiasco started there were class action lawsuits that got approved. I wonder if this had any impact on it.

    I think a lot of it was fud spread by people who don't have the phone. Sort of like when Vista came out and so many people were talking up its problems and they didn't even have it. I am running Vista at work, and used it at my old job. The problems we have had aren't the ones people were griping about either.
    Hello World!
  • UmangUmang
    -- Off-topic --
    Acknowledging mistakes may not be enough: http://arstechnica.com/security/news/2010/07/apple-the-new-world-leader-in-software-insecurity.ars

    EDIT:
    -- Even-More-Off-topic --
    OMG! MS does not actually top that list.
  • waheedwaheed
    I don't have an iPhone 4, yet made a lot of noise about this and blew it well out of proportion - but I had a reason.

    I spend most of my time on channel9 (channel9.msdn.com) and I know how much passion Microsoft employees have for improving user experiences - but sometimes they screw up (everyone does) and Apple uses every bit of Microsoft's misery to their advantage, why then should we let this pass?

    I don't think it's wrong of me to do that; Apple made the game and they set the rules - I'm just playing.

    Edit:
    :flies away with umang's link: - thanks @Umang :D
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